Case study · Three Peaks Health · Longevity clinic, London
Clinicians spend 50 to 70% less time preparing for each appointment.
Three Peaks Health is a UK longevity clinic. We built the patient record that puts blood tests, history and notes in one view before each appointment, and the platform the clinic runs on.
The challenge
The information existed. Clinicians could not get to it quickly.
Before each consultation, the clinician had to put the patient’s picture together by hand from documents in different places.
- Hours of preparation before each appointment: blood test histories, trends, lab results and notes from earlier visits, gathered by hand.
- Patient data spread across PDFs, spreadsheets and consultation notes, with no common structure.
- What was learned in consultations was not captured in a form that helped the next one.
- Bookings, rooms, clinicians and patient records run on separate tools that did not talk to each other.
What we did
Map the work, build in two stages, and train the clinic team as it goes live.
How clinicians prepared
We sat with the clinical team to see how each appointment was prepared, where the time went and which information mattered most.
- Every source of patient data listed
- The preparation steps that could be done before the appointment
One record for every patient
We turned unstructured documents into one structured patient record and put it in front of the clinician in a single view.
- PDFs, lab reports and notes read and organised into one record
- Blood test history and trends set out automatically before the appointment
- Notes from each consultation added back to the record
The platform the clinic runs on
With the record in place, we built the full system that runs the clinic day to day, in two-week cycles with a demo at the end of each.
- Bookings across rooms, clinicians and locations, with rules for preparation time and cancellations
- Clinician hours and leave, so bookings cannot clash
- Role-based access with two-factor sign-in, so each person sees only what they should
- Mobile apps for iOS and Android, with home visits patients can add to their calendar
- Security tested before release
Built for the people who use it
The clinic’s team reviewed every cycle. Screens were simplified for front-desk staff, and the patient-facing parts were kept separate from clinical information.
- Fortnightly demos and feedback
- Designs adjusted to the clinic’s own way of working
The result
More time on clinical work, and one system for the whole clinic.
Preparation before each appointment fell by 50 to 70%. The hours that went on gathering data now go on the work patients pay for.
A full view of each patient is ready in under two minutes, with blood tests, history and consultation notes in one place.
The clinic now runs on one platform for bookings, staff, patient records and its mobile app, delivered on schedule. It is built so it can be set up for other clinics.
“This has fundamentally improved how quickly we can move from raw data to insight. We’ve cut pre-analysis time dramatically and can deliver more holistic recommendations with greater confidence.”Dr Mark Mikhail · Founder and clinical lead, Three Peaks Health
Every document and result for a patient, organised in one place.
The full picture of a patient, ready before the appointment.
Rooms, clinicians, locations and leave, with no double bookings.
Each role sees only what it needs, with two-factor sign-in.
iOS and Android, for patients and home visits.
The platform and its code belong to Three Peaks Health.